Samanage adheres to the data Know-how Infrastructure Library (ITIL), which implies it sporting activities a set of functions that assistance it supervisors adhere to ITIL best practices when providing aid expert services in big IT operations. Due to the fact we reviewed irt very last year, it's also adopted an up-front pricing policy wherever it utilized to require you to connect with a profits individual to be able to even get a straightforward estimate.
Most likely the commonest constructive reviews about Samanage is its trustworthy buyer guidance. “We can Get hold of them via chat, e-mail, cellular phone… the choices give us loads of flexibility,” described a person of many content buyers.
SolarWinds utilizes cookies on its Internet sites to generate your on the web knowledge less complicated and better. By using our Site, you consent to our utilization of cookies. To learn more on cookies, see our Cookie Plan.
“With reporting, measurability, and insights from Samanage, It's armed with the information to showcase the legitimate value of IT to organizational leaders.”
ONBOARDING SolarWinds Onboarding plans are intended to enable walk you through merchandise installations, plus much more to provide fast worth on your own item knowledge.
When you enable the invention Agent, the agent inventory mechanically updates each and every 24 hrs. The agent operates like a Home windows services and triggers a refresh dependant on that schedule.
For instance, a missed weekly anti-virus routine maintenance sends off a warning, though a skipped quarterly endeavor alerts us that a significant process has become forgotten and will open up our database to probable hacks. Other noteworthy characteristics of Samanage SLA are:
Eventually. But in comparison with more simple and cleaner interfaces, even from competition with similarly broad aspect sets like Vivantio Pro, I found its crowded user interface tricky to navigate.
during the nineties, but I've also prepared for other enterprise technology publications, which include Personal computer Shopper
Samanage is not so well-known with no purpose. It scored extremely substantial in our test of help desk application expert services and our our critique team was impressed with the characteristics and top quality of provider furnished by this Instrument.
The CMDB lets you keep an eye on configuration objects as part of your infrastructure. Eventually, you can use the benchmarking Software to evaluate your assistance effectiveness in authentic-time and make advancements as expected. If you need to learn more in regards to the computer software you are able to consider our evaluate of Samanage features or just read on for a more comprehensive Examination.
When brokers do open a ticket, resolving them the moment worked on calls for altering the condition to Fixed. This differs from your conventional strategy of having a major, bold button to click. click here I appreciate that the ticket would not get whisked away as soon as the resolve action is chosen but, rather, provides you with a chance to make further more edits if wanted.
We depend on our solid nearby crew that may be made up of passionate, multitalented, Specialist people today pushed by excellence and the need to discover Resourceful methods to difficulties.
“We have now an abundance of laptops getting used by product sales on site so getting a stable cloud asset tracker will help”. A further method director also stated that Samanage helps him to arrange and agenda upgrades and maintenance even though he concentrates on technique improvement.